Moulak is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
1. Information We Collect
We collect information you provide directly (name, email, phone number, account credentials), information generated through your use of our Platform (search history, saved listings, interaction data), and technical data (IP address, browser type, device identifiers, cookies). We may also receive information from third-party services you connect with, such as social login providers.
2. How We Use Your Information
We use your information to operate and improve the Platform, personalise your experience, process transactions, communicate with you about your account or listings, send relevant property alerts and promotional messages (with your consent), comply with legal obligations, and detect and prevent fraud or abuse.
3. Sharing of Information
We do not sell your personal information. We may share it with verified agents and property owners when you enquire about a listing, with service providers who assist in operating our Platform (hosting, analytics, email delivery), or with authorities when required by law. All third parties are contractually required to protect your data.
4. Cookies
We use cookies and similar technologies to maintain sessions, remember preferences, and analyse usage. You may control cookie settings through your browser. Disabling certain cookies may affect Platform functionality.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting hello@moulak.iq. Some data may be retained for legal or audit purposes.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to processing, request data portability, or withdraw consent at any time. To exercise these rights, contact us at hello@moulak.iq.
7. Security
We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.
8. Children's Privacy
Our Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after changes constitutes acceptance of the updated Policy.
10. Contact
For privacy-related questions or requests, contact our Data team at hello@moulak.iq.